What information do we collect?
Personal identification information
When placing an order, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or payment details in connection with other services’ delivery, features or resources we make available on our Site. Providing your personal information is optional. You may visit our site anonymously. We will collect and process your personal identification information only if you voluntarily submit such information to us by filling in our Contact form or Request for an offer form and grant your explicit consent to do so.
Non-personal identification information
When visiting our website, Phoenix Lingua Ltd. collects data about the IP address used. Purpose for data collection is Improving the service security and interface localization, statistical and marketing research.
Web browser cookies
Cookies are a small piece of information that the Web server sends to the web browser, allowing the server to collect feedback from the browser. You can choose to delete our or third-party cookies through the options of each browser.
The default web browser settings allow you to store cookies on your computer. These settings can be changed in order to block automatic cookie control in the web browser or the browser to inform you each time a cookie is attached to it. You can clear your browsing history, cookies, and temporarily cached files at once at any time from your web browser. Detailed information about browser capabilities and how cookies are used is available in the browser settings.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– to process your request for an offer, translation order or another service we provide;
– for accounting and statistical purposes;
– to process a payment for a service and accounting – the purpose of this operation is to facilitate payments and accounting;
– to personalize your experience
(your information helps us to better respond to your individual needs);
– to improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you);
– to improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs);
– to administer a contest, promotion, survey or other site feature (only with your exceptional agreement);
– to send periodic emails related to improvements or changes to services.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc;
Note: If at any time you would like to unsubscribe from receiving future emails regarding promotions, our newletter or any other communication from bgPrevod, send an e-mail to firstname.lastname@example.org.
Your data is stored by us for the period of 1 (one) year starting from the date you have given us your explicit consent to do so. If you withdraw your consent before this period expires, your data will be deleted from our records accordingly. After expiration of this period, we will make the necessary efforts to erase and destroy all your data without undue delay. If the data retention period is to be extended in order to meet the purposes or delivery of a service contract, we will promptly inform you about that.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent Privacy Policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Withdrawal of consent
As a data subject, you may send us a request to withdraw your consent via email or mail.
In cases of withdrawal of consent from the data subject for processing and if such data is necessary for the delivery of the service, it is considered that the data subject has also declared the termination of the delivery of the service. In this case, the Administrator is not responsible for the delivery of the service after the moment of the withdrawal.
Rights of the Data Subject
As a data subject you have the right to access, rectification or erasure of personal data (the right to be forgotten), restriction of processing, objection to processing, portability of data) and the order of their exercise.
If you wish to get access to, to request rectification, erasure, restriction of processing, objection to processing, portability of your data, please email us at email@example.com with a clear request of your intent.
Compliance with the Privacy Data Protection
The company Phoenix Lingua OOD operates in compliance with the Bulgarian Privacy Data Protection Act and the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The Supervising Authority for the implementation of the Regulation on the Protection of Personal Data of Individuals in Republic of Bulgaria is the Commission for Personal Data Protection with registered address: 1592 Sofia, Bul. “Prof. Tsvetan Lazarov” N2, Tel. 02 9153518. If you believe that your rights have been violated (according Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), you can file a complaint with the CPDP or the competent court.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.bgprevod.com